Welcome to Safe Living Universal Ltd. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, please do not use our website.

1. About Us

Safe Living Universal Ltd operates an online retail platform offering household products and jewellery to customers across the United Kingdom.

Throughout this document, “we”, “us”, and “our” refer to Safe Living Universal Ltd.
“You” refers to the customer or website user.

2. Eligibility

To place an order, you must:

  • Be at least 18 years old
  • Provide accurate personal and payment information
  • Be legally capable of entering into a contract

3. Products & Availability

All products are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities per order
  • Refuse service where necessary

Product images are for illustration purposes only. Actual colours and finishes may vary slightly.

4. Pricing & Payments

  • All prices are shown in GBP (£) and include VAT unless stated otherwise
  • Shipping costs are displayed at checkout
  • We reserve the right to change prices without notice

Payment must be made in full at the time of ordering using our secure payment gateway.

5. Order Acceptance

Your order is considered accepted only after:

  • Payment is successfully processed
  • You receive an order confirmation email

We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraud.

If your order is cancelled, you will receive a full refund.

6. Shipping & Delivery

We aim to dispatch orders promptly.

Estimated delivery times are provided at checkout but are not guaranteed.

Safe Living Universal Ltd is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

Risk of loss passes to you once the order is delivered.

7. Returns & Refunds

You may return most items within 14 days of delivery.

Returned products must:

  • Be unused
  • Be in original packaging
  • Include proof of purchase

Refunds will be processed once items are received and inspected.

Please note:

  • Jewellery must be unworn and hygienically sealed
  • Custom or personalised items are non-refundable
  • Return shipping costs are the responsibility of the customer unless the item is faulty

8. Faulty or Damaged Items

If you receive a defective or damaged product, contact us within 48 hours of delivery with photos.

We will arrange a replacement or refund as applicable.

9. Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of Safe Living Universal Ltd and may not be copied or reused without written permission.

10. User Conduct

You agree not to:

  • Misuse the website
  • Attempt unauthorised access
  • Submit false information
  • Violate any applicable laws

We reserve the right to terminate access if misuse is detected.

11. Limitation of Liability

Safe Living Universal Ltd shall not be liable for indirect or consequential losses including loss of profit, data, or business.

Our total liability shall not exceed the value of your order.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy. We never sell customer data to third parties.

13. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to UK courts.

15. Contact Us

For questions about these Terms, orders, or returns, please contact us via your website’s contact page.