At Safe Living Universal Ltd, we aim to make your shopping experience smooth from checkout to delivery — and yes, we’re happy to offer FREE shipping across the UK on all orders.

Please read this policy carefully before placing an order.

1. Shipping Coverage

We currently deliver to addresses within the United Kingdom only.

All orders qualify for free standard shipping, unless otherwise stated during promotions or special offers.

2. Order Processing Time

  • Orders are typically processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next working day

Once your order has been dispatched, you’ll receive a confirmation email.

3. Estimated Delivery Time

Standard delivery usually takes 3–7 working days after dispatch.

Please note:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to courier issues, weather conditions, or peak seasons

We always do our best to get your order to you as quickly as possible.

4. Delivery Partners

We work with trusted courier partners to ensure safe and reliable delivery.

Once shipped, responsibility for delivery timing rests with the courier service.

5. Incorrect Address or Failed Delivery

Please make sure your shipping details are accurate at checkout.

Safe Living Universal Ltd is not responsible for:

  • Delays caused by incorrect addresses
  • Failed delivery attempts
  • Parcels returned due to incomplete or wrong information

Re-delivery charges may apply in such cases.

6. Damaged or Missing Parcels

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery, along with clear photos of the package and product.

We’ll investigate and arrange a replacement or refund where applicable.

7. Order Tracking

Tracking information may be provided once your order has been dispatched, depending on the courier used.

If you need help tracking your order, feel free to contact our support team through the website.

8. Contact Us

For any questions about shipping or delivery, please reach out via our website’s contact page. We’re always happy to help.